Legal & Compliance
Overview
Bekavo operates a combined casino hotel resort in Fitzroy, Victoria. This page summarises our legal notices, regulatory status, responsible gambling measures, age verification and dispute resolution pathways applicable under Australian law.
- Adults only for gaming: 18+. ID verification required at entry.
- Licensed operations are subject to state and federal regulation.
- We take player protection, privacy and responsible gaming seriously.
Licensing & regulatory oversight
Bekavo is operated in accordance with applicable Victorian and Australian gambling legislation. Our operations are regulated by state authorities. License details, certificates and regulatory contacts are available to patrons upon request.
Responsible gambling
Bekavo promotes responsible gambling and provides support options for guests. We operate mandatory ID checks, staff training, and tools for self-exclusion and limits.
- Self-exclusion: available on request via our staff and reception.
- Limit settings: pre-commitment options are supported for gaming accounts and play time.
- Staff training: frontline staff are trained to identify and assist at-risk patrons.
If you or someone you know needs help, contact national services:
- Gambling Help Online: 1800 858 858 (national)
- Lifeline: 13 11 14
- Visit gamblinghelponline.org.au
Age verification & access
Access to gaming areas is strictly limited to persons aged 18 years or over. Valid photographic identification (passport, driver licence or government-issued ID) must be presented on request. Bekavo reserves the right to refuse entry in accordance with law and internal policy.
Note: Local laws may apply to different gaming activities; when in doubt, ask our staff at entry.
Complaints & dispute resolution
If you have a complaint about our services or gaming operations, please follow these steps:
- Contact our guest services or reception in person to seek immediate resolution.
- If unresolved, submit a formal complaint using the form on this page or by email to bekavo@hotmail.com.
- If still unresolved, you may refer the matter to the relevant state regulator or an accredited external dispute resolution body where applicable.
We aim to respond to complaints promptly. Evidence and supporting material help speed the process.
Regulatory contacts
- Victorian regulators—contact details available at state websites.
- Gambling Help Online and national helplines for player support.
Data protection & privacy
We collect personal information as necessary for bookings, security and regulatory compliance. Our full privacy practices are set out in the Privacy Policy. Personal data handling complies with Australian privacy law and our internal security standards.
Your rights
- Access and correction requests: submit via privacy.html contact details.
- Complaints about data handling: will be investigated promptly and may be escalated to the Office of the Australian Information Commissioner where appropriate.
Terms, liability & intellectual property
Use of our website and on-site facilities is subject to terms and conditions. Bekavo limits liability to the extent permitted by law. All content and materials on bekavo.com are protected by intellectual property rights belonging to Bekavo or its licensors.
Please seek our written permission before reproducing any material.
Submit a formal complaint
Media & public enquiries
Press and media enquiries should be directed to our communications team via bekavo@hotmail.com or phone +61 47 382-95-04. Requests for images or press kits can be fulfilled subject to copyright and usage terms.
